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An effective way to build credibility &/or mend a bad relationship in sales Fall on Your Sword: Definition: To voluntarily take the blame or responsibility for a situation. It’s an all-too familiar scenario these days – the challenges caused by the lack of resources coupled with the supply chain issues . . . A customer or […]

Here’s a list of words you shouldn’t say in sales. Do your best to replace them with the other list. Again, they may not smack you in the face as incredibly wrong – these are subtle differences. Subtle differences that can mean the difference between winning & losing: Every once in a while it’s not

We’ve all heard the phrase, There is no hope. We’ve heard, Hope is not a strategy. Serious sales pros know Hope is a brutal strategy for selling. Yet many salespeople eke out a living by “quoting & hoping”. They do. You may know a few of these salespeople. If you aren’t committed to using a

Throw it back to the days when Blockbuster video stores stood apart from all others because they greeted every single person that entered their stores, every single time? How about Domino’s Pizza? They started the “You’ll have it in 30 minutes or less or it’s free policy”.  Who can forget FedEx’s “When it absolutely has

There are not many things out there that apply 100% to every person you know. Here’s one: Nobody likes to be lied to. Period. Not one single person. It is a disgusting feeling. Do you know anyone that likes to be lied to? Didn’t think so. We (as people & as salespeople) want to be

If you have ever been a part of a Role-Playing session with a sales organization, you’d agree that it’s no place for a nervous person. Are the participants excited to do it? Nope. Is it awkward at times? Yep. Are most people dying to get it over with? Oh, hell yes! Does it help them?

Said it. Got that out of the way. Want to read it again? You do not need the lowest price to make sales! The best part about this claim? Most all of you know it’s true. Most all of you have made sales within the last 18 to 24 months where you know for sure

Please understand that the author completely understands the problems that 2020 brought some of us. The COVID-19 pandemic created & continues to create challenges for some companies that trickle right down to their sales teams. This is not lost on the author. Sales. How can you not love sales? One of very few professions where

A great question to ask yourself: If I am not the best thing my prospects & customers have ever seen then why do they need me? Fact is, they don’t. In January of 2021 (right now) your products & services are better than ever. Technology is faster than ever. Quality is top-notch. Engineers are smarter

OK, we’re 5 days into 2021. You’ll settle in within the week. You’ll start grinding. In a few days it’ll be “business as usual”. Here are 3 questions for you:  How “usual” will things be this year?  Better yet, what’s going to be different this year – what will you change?  More specifically: What will